ShiftCandyHelp Center
Sign in

Understanding user roles

What each team role can see and do.

For organization managers· 1 min read· Updated Oct 15, 2026

How access works

Each team member has a role in Settings → Team & Access. The role decides which areas they can open and what they can change. Access is also enforced by ShiftCandy itself, not just hidden on screen.

Things to know

  • Workers can never approve their own hours, shift reports or credentials.
  • One organization can never see another organization's records.
  • Team Leads see closeout hours only for the events they are explicitly assigned to.
Note

Custom permission roles are optional and may not be turned on for your organization.

Was this helpful?

Related articles

Set up your organizationThe first settings to check after you create your ShiftCandy organization.Invite your teamGive managers and coordinators access to your organization.