ShiftCandyHelp Center
Sign in

Upload or replace a credential

For workers: add certificates like ProServe or Smart Serve, or replace one when asked.

For workers· 1 min read· Updated Oct 15, 2026

Add a credential

  1. In the Staff Portal, open Profile.
  2. Use Add credential, choose the type and upload the file.
  3. Your organization reviews it. Until then it shows as Pending review.

When a new upload is requested

If your manager asks for a new upload, the credential shows New upload requested. Open it and use Upload a replacement to attach the new file. The request stays open until you attach a new file.

Note

Only your organization's reviewers can approve or reject credentials.

Was this helpful?

Related articles

Invite workers to the Staff PortalGive workers their own sign-in to see shifts, tasks and pay.View and accept shiftsFor workers: answer shift offers and see your upcoming work.Check in and check outFor workers: record when you start and finish a shift.Review worker credentialsFor managers: verify, reject or request a new upload.