Troubleshooting common issues
Quick fixes for the problems people run into most.
For organization managers, workers· 1 min read· Updated Oct 15, 2026
A worker didn't get a message
- Check whether the event's automatic messages are paused.
- Check whether their email has unsubscribed or bounced, or their phone number is missing.
- Phone them as a backup.
A worker missed check-in
A manager can correct the hours before approving them.
A time looks wrong
Shift times always use the event's time zone. Check the event's time zone setting.
Still stuck?
Email hi@shiftcandy.com.
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